FAQ - Quick Review

Return policy

For all our products, you as a "customer" have the right to return them up to 14 days from delivery. It is important that before returning, the package must be unopened and any damage noted upon collection.
Read more in our refund policy or contact us.

Delivery time – how long does it take?

Typically, delivery time within Sweden is 3-5 business days, but if the product requires production, it can take up to 20 business days. For urgent orders, please contact us at info@keramik-punkten.se

My item is damaged – what should I do?

In case of damage, please contact us immediately. Check the shipment before signing. Any damage must be noted by the carrier. If damage occurs during transport, we will replace the item immediately upon confirmation.