As a customer, you have a 14-day right of withdrawal on all our products, starting from the date you receive the delivery. For the return to be approved, the packaging must be unopened. Any transport damage must be noted upon collection.
NOTE! Shipping costs are not refunded. Read more in our refund policy or contact us.

Check the shipment before picking it up. Any damage must be noted by the carrier. In case of shipping damage, please contact us immediately at info@keramik-punkten.se. We will replace the item as soon as the damage has been confirmed.

Normally, the delivery time within Sweden is 3–5 business days. However, if the product needs to be manufactured, it can take up to 25 business days. If you have an urgent order, please contact us at info@keramik-punkten.se

Check your spam folder. If there's nothing there, please email us at info@keramik-punkten.se

No, we only stock some of the products. We strive to replenish our stock continuously, but high demand for a product can lead to longer delivery times. Since each manufacturer creates everything by hand, delivery times can sometimes be longer – please keep this in mind.